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What to do if your kitchen has defects

Step by step: accepting a kitchen, what to photograph, when to call an expert and which documents to keep.

First steps

Do not repair defects before photographing them and having an inspection. First collect the documents, take photos and videos, list the defects and compare the kitchen with the contract, sketch and specification.

keep the contract, sketch, design and specification;
take an overview of the kitchen and close-ups of defects;
record gaps, misalignment, chips, swelling and hardware problems;
do not replace hinges, fronts or the countertop before inspection;
prepare the correspondence with the manufacturer.

Inquiry

Send photos of the kitchen, the contract, sketch and a description of the defects

You can send photographs, videos, the contract, specification, sketch, measurement sheet, correspondence with the manufacturer, acceptance record or an existing report for review.

defects in fronts, cabinet bodies, countertops and hardware;
assembly and installation errors;
nonconformity with the contract, sketch or design;
the quality of a made-to-order kitchen;
a specialist opinion or a report review.

What needs to be examinedYour nameContact phone number or email *Object address or areaBriefly describe the problem *Attach photos, the contract, sketch and specification

Up to ten files of 10 MB each, 15 MB in total. Photos, videos, PDFs, documents and archives in supported formats. Agree separately on transferring larger materials.

I give consent to the processing of my personal data for the purpose of considering and responding to my enquiry.

How data is processed: Personal Data Processing Policy. Attach only the materials needed; where possible, conceal unnecessary data about other people.

Leave blank

Before inspection, it is preferable to leave defects unrepaired, keep the hardware unchanged and retain the kitchen order documents.

Attachments: up to 10 files of up to 10 MB each, with a maximum combined size of 15 MB. If a file is rejected, the enquiry is not sent.