Useful information

What to prepare for inspection

Contract, sketch, specification, records, photographs and correspondence.

For the first enquiry

Contract, sketch, design project and specification.
Acceptance, delivery and installation records.
Payment documents and warranty terms.
Overview photos of the kitchen and close-ups of defects.
Correspondence on agreed changes and claims.
The seller's or specialist's report — for review.

Before the inspection

Where possible, do not repair or dismantle the disputed components. Arrange access to the kitchen and documents. Photographs should show both the overview and details. It is recommended to obscure unnecessary personal data of other persons in the files.

Terms for submitting materials

Discuss a kitchen examination

Describe the task and questions that need to be answered. Provide contact details for a reply; the terms of the particular service are agreed separately.

What needs to be examinedYour nameContact phone number or email *Object address or areaBriefly describe the problem *Attach photos, the contract, sketch and specification

Up to ten files of 10 MB each, 15 MB in total. Photos, videos, PDFs, documents and archives in supported formats. Agree separately on transferring larger materials.

I give consent to the processing of my personal data for the purpose of considering and responding to my enquiry.

How data is processed: Personal Data Processing Policy. Attach only the materials needed; where possible, conceal unnecessary data about other people.

Leave blank

Before inspection, it is preferable to leave defects unrepaired, keep the hardware unchanged and retain the kitchen order documents.

Attachments: up to 10 files of up to 10 MB each, with a maximum combined size of 15 MB. If a file is rejected, the enquiry is not sent.